Quality of service
We are committed to providing our customers with the best service possible. It’s our job to make your business the best that it can be. Our call centre employees undergo on-going training and call monitoring to ensure that service levels are maintained and to look at how we can make our service even better.
Economies of scale
Since Telelink services a number of different organisations our infrastructure costs are spread across the whole client base, resulting in a lower cost per call handled.
We provide our customers with a comprehensive and reliable service where:
costs are clearly identified
service levels are clearly defined and monitored
regular reports are made to ensure maximum awareness of performance